Refund Policy
RETURN POLICY
I. RETURN TERMS AND CONDITIONS
We accept Returns & Exchanges. Please, note that the Acceptable Return Period is 15 calendar days from the delivery date. All of EUG FASHION items that are unworn, unwashed and with the original tags still attached are acceptable for an exchange or return within 30 Days of the Delivery Date.
1. Articles must be in their original condition, unworn and unwashed, with all security tags attached
2. Custom orders are not refundable, due to their specific and unique sizing, unless exceptional conditions (proven defect).
3. Items on SALE category are not refundable.
Please consider CUSTOM sizes are considered custom made and are nor subject to return unless faulty or defective.
Custom orders/products are considered all orders with provided additional notes or measurements from customer, or any change of product details (length, material, etc.), which modifies the final product.
Please contact support@eugfashion.com for help or enquirer additional information. EUG FASHION is not responsible for held, lost or damaged parcels, returned with other shipping services. EUG FASHION is not responsible for any additional duty fees and custom charges.
START YOUR RETURN OR EXCHANGE
II. Our RETURN ADDRESS:
Our United States Customers can return to:
EUG FASHION
2880 Comly Rd
Philadelphia
PA 19154
USA
(307) 298-0736
Our European Customers can return to:
EUG FASHION
bul. Rojen 25
k.v. Svoboda
City Sofia , 1220
BULGARIA
+359888332772
EUGFASHION is not responsible for held, lost or damaged parcels, returned with other shipping services.
III. PAYMENT REFUND TIMING
Returns are processed immediately after they are received and checked. Refunds are visible in the initial payment account within 1 to 5 business days after the payment is issued back, depending on your payment method.All concerns regarding returns should be addressed to support@eugfashion.com
If you have not received a confirmation e-mail regarding your enquiry within 48 hours, regardless please do contact us again.
Shipping costs are not subject to return.
All other concerns regarding returns should be addressed to: support@eugfashion.com
GENERAL DELIVERY TERMS
Dear customers and friends,
We acclaim the importance of clear delivery terms and stay on schedules throughout seasonal campaigns but please note, listed Shipping refers only to courier’s mailing term.
Production time requires 5-6 days in addition, considering most of our designs are exclusively made on demand after being ordered, distinguishing from in-stock fashion retail.
Besides, all customised articles which we are so proud to offer, assume further tailoring and personal touch ups all considered to affect actual delivery.
Customers who has benefit from discounts, or free shipping will be charged 20% Restock Fee !
As a brand committed to sustainable fashion, we operate with a fresh approach. Instead of maintaining a stock inventory, we create each piece as orders are placed, embodying a true reflection of conscious consumerism. While we do not normally encourage returns due to our strict adherence to environmental conservation, we certainly understand that exceptions occur. Should you need to exchange a garment or return an item due to a defect, we are here to assist.
We have in place a 20% restocking fee for returns made without a reason. But rather than viewing it as a penalty, we like to think of it as an opportunity to contribute to the environment. This fee supports the recycling of used clothing, reinforcing our brand's commitment to protecting our precious environment. This is more than fashion; this is our commitment to the future.
Return Postage is at buyers cost !
Thank you for the consideration in advance and for the shared interest in our boutique, we truly appreciate the attention and hope to delight you.
