We’re sorry your order is anything less than perfect. We’re happy to offer easy US returns and free exchanges through Return Center. We also offer returns and exchanges for our international customers. Excludes items marked final sale.
I LIVE IN
THE UNITED STATES
RETURNS AND EXCHANGES
Return to our local US Hub in our Philadelphia's facility.
REST OF THE WORLD
RETURNS AND EXCHANGES
Return to our local Europe Atelier in our Bulgaria's facility.
Return + Exchange Policy
30 Days
Please ship your return or exchange within 30 days from the date of delivery. All items must be unwashed, unworn, unaltered, and the original tags must be attached. A $10 care charge applies to all products requiring special handling, such as dry cleaning. Please review our return policy for more information about returns and exchanges.
Return Eligibility
Please note that face coverings and accessories, as well as all items marked "final sale," are non-refundable. Regular sale items may be returned or exchanged. "Clearance" items, however, may not be exchanged and can only be returned for store credit.
Reimbursing You Timely
We will reimburse you within 5 business days of receiving your return. For exchanges, we will mail the replacement as quickly as possible and will send you a tracking number.
Our Gift To You
If you received a free EUG FASHION tote bag with your order, feel free to keep it as our small gift to you!
Important Info For Customer Outside The USA
You’d be returning the product(s) to our European office in Bulgaria.
We suggest that you send your return with your country's governmental postal service with a tracking number to ensure your package's safe arrival. We ask that you kindly refrain from using an international courier such as DHL, FedEx, UPS, TNT, etc. as international couriers charge a customs processing fee of about $50 USD with such global shipments. Please note that in this event, we would need to pass along any such fee to you in order to process your exchange/return.
Have questions? Please contact us!
